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Fulfillment Policy

Fulfillment Policy

Effective Date: October 9, 2025
Organization: GROWAY ENTERPRISES, INC.
Website: http://growayenterprises.com
Address: 211 W. 19th Street, Ste 103-452, Cheyenne, WY 82001
Phone: 786-850-8267
Email: info@growayenterprises.com

1. Purpose

This Fulfillment Policy defines how Groway Enterprises, Inc. manages service delivery, communication, and client expectations across its consulting, advisory, and strategic growth operations.
As a parent company, our fulfillment process ensures that all projects, partnerships, and subsidiary engagements are executed efficiently, transparently, and in alignment with our mission — “Empowering companies to grow with purpose, create value, and build lasting legacy.”

2. Services Covered

This policy applies to all professional and strategic services offered by Groway Enterprises, Inc., including but not limited to:

  • Strategic Growth Planning

  • Corporate Development & Operational Structuring

  • Investment and Portfolio Management

  • Business Advisory & Sustainability Consulting

Each engagement is customized to meet the specific goals and operational needs of our clients and portfolio partners.

3. Service Engagement Process

a. Consultation & Assessment

  • Each engagement begins with a strategic consultation or discovery session to evaluate client goals, operational structure, and growth potential.

  • A formal Proposal or Service Agreement is issued outlining deliverables, pricing, timelines, and partnership terms.

b. Agreement & Onboarding

  • Fulfillment commences once the agreement is signed and initial payment or retainer is received.

  • Clients receive an onboarding package including:

    • Assigned point of contact or project manager

    • Defined milestones and reporting structure

    • Documentation checklist (if applicable)

c. Execution & Delivery

  • Services are executed in phases according to the agreed scope of work.

  • Regular updates and progress reports are provided throughout the engagement.

  • Deliverables may include written analyses, growth plans, operational frameworks, or performance dashboards.

d. Completion & Review

  • Upon completion, a final review session is conducted to evaluate results, ensure satisfaction, and provide next-step recommendations.

  • All deliverables are shared digitally via secure channels.

4. Delivery Timelines

Service timelines vary based on the complexity and nature of the engagement. Typical timeframes include:

  • Strategic Planning: 10–20 business days (after onboarding)

  • Portfolio Development: 30–60 business days

  • Advisory & Review Sessions: Scheduled on a recurring monthly or quarterly basis

Timelines may be adjusted if client documentation, approvals, or participation are delayed. Any changes will be communicated in writing.

5. Payment Terms

  • Payment terms are detailed in the client’s Service Agreement.

  • Accepted payment methods include bank transfers, secure online payments, or corporate invoicing.

  • Invoices are typically issued monthly or per milestone, depending on the project structure.

  • Payment confirmation will be provided via email receipt.

6. Refunds, Cancellations, and Modifications

a. Refunds

  • Due to the customized nature of consulting, strategic, and management services, all payments are non-refundable once the engagement has begun.

  • Exceptions may apply in cases of billing errors or duplicate payments, which will be corrected promptly.

b. Cancellations

  • Clients may cancel ongoing services by providing written notice at least 30 days prior to the next billing cycle.

  • Work completed before cancellation will be billed accordingly, and any unused funds may be credited toward future engagements upon approval.

c. Modifications

  • Service modifications, such as expanding or narrowing scope, may be requested in writing.

  • Adjustments to pricing or delivery timelines will be reflected in an updated agreement.

7. Client Responsibilities

Clients are responsible for:

  • Providing accurate, complete, and timely information necessary for fulfillment.

  • Responding promptly to communications, document requests, and approvals.

  • Maintaining clear communication regarding changes in scope, ownership, or expectations.

Failure to provide essential information or cooperation may impact delivery timelines and results.

8. Confidentiality and Data Protection

All client information shared with Groway Enterprises, Inc. is treated as confidential and protected under our Privacy Policy.
We maintain strict data protection protocols, including secure servers, encrypted file storage, and limited access control.
No client information will be disclosed or shared without prior consent unless required by law.

9. Force Majeure

Groway Enterprises, Inc. shall not be held liable for delays or service interruptions caused by events beyond our control, including natural disasters, regulatory actions, global crises, or system outages.
In such cases, affected parties will be promptly notified, and reasonable alternative arrangements will be proposed.

10. Dispute Resolution

In the event of a dispute or disagreement, both parties agree to first attempt resolution through good-faith communication or mediation.
If unresolved, disputes will be governed by the laws of the State of Wyoming, where Groway Enterprises, Inc. is incorporated.

11. Policy Updates

We may revise this Fulfillment Policy as needed to reflect operational, legal, or regulatory changes.
All updates will be posted on our official website with a revised effective date.
Continued engagement after such updates constitutes acceptance of the revised policy.

12. Contact Us

For questions, clarifications, or concerns related to service fulfillment, please contact:

GROWAY ENTERPRISES, INC.
📍 211 W. 19th Street, Ste 103-452, Cheyenne, WY 82001
📞 786-850-8267
✉️ info@growayenterprises.com
🌐 http://growayenterprises.com

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